PowerHome - FAQs

What is PowerHome?

PowerHome is an all-in-one home energy management solution that unifies real-time monitoring, automation, and optimisation. It allows you to control energy usage, manage utility accounts, and handle EV charging from a single platform.

How much money can I save with PowerHome?

By optimising energy usage and identifying inefficient devices, the system helps users save up to £924 per year based on a 4 bedroom home.

What is the starting price for a PowerHome system?

The PowerHome system starts from £299.

What is "Energy Intelligence"?

It is a streamlined approach that combines energy intelligence, unification, and intervention. It eliminates the need for multiple apps by letting you manage your entire home's energy—from appliances to EV charging—in one place.

Does the system help the environment?

Yes. By reducing unnecessary consumption, PowerHome can help you save on average 1,232kg of CO2 annually, significantly lowering your carbon footprint.

What are "Energy Efficiency Rewards"?

This program allows you to earn rewards for making your home smarter and more sustainable. Users earn these rewards by reducing overall consumption, conserving resources, and promoting a healthier home environment.

I forgot my password. How do I reset it?

If you can't log in, don't worry—recovering access is simple.
Step 1: On the login screen, click the "Forgot Password?" link.
Step 2: Enter the email address associated with your account.
Step 3: Check your inbox for a password reset email. This usually arrives within a few minutes.
Troubleshooting: If you don't see the email, please check your Spam or Junk folders. If it’s still missing, ensure you entered the correct email address or contact support for manual assistance.

How do I change the associated email address?

You can update your primary contact email at any time through your profile settings.
Navigate: Go to Account > Settings > Profile Information.
Edit: Locate the "Email Address" field and select "Edit" or "Change."
Verify: For security purposes, we will send a verification link to your new email address. You must click this link to finalise the change. We may also ask you to re-enter your current password to confirm the request.

How is the hardware installed?

Energy sensors are seamlessly installed at your new or existing power distribution boards (circuit breakers). They are designed to fit without taking up any additional space on the DIN rail.

Do I need a new electrical panel?

No. The system is designed for easy installation on both new and existing power distribution boards.

Will the sensors take up space in my existing fuse box?

No, the energy sensors are designed to be installed seamlessly at your power distribution board without taking up any additional space on the DIN rail.

Where is the device physically located?

The main unit is installed at the main circuit breaker, where it can monitor the entire home's electrical flow.

Does it require a lot of space?

No, the compact design ensures it does not take up any extra space on your electrical rail.

How long does the installation take?

The installation process is efficient and typically takes approximately 2 hours to complete.

Will the install require major changes to electrical wiring?

No, the installation is non-invasive. Energy sensors are seamlessly integrated into your existing or new power distribution boards without requiring a new electrical panel or taking up additional space on the DIN rail.

What is the "Complete Control Hub"?

This is the central dashboard in the app that visualises your energy usage, eliminating the need for separate apps for different devices.

Can I see energy usage by room?

Yes. The app breaks down power consumption by specific rooms (e.g., Living Room, Bedroom), showing exactly how many watts are being used in each area.

Can I control individual appliances?

Yes. Unlike standard monitors, PowerHome allows you to control energy usage down to the specific appliance and device level to identify "energy-hungry" devices.

What is "AI Goal Assist"?

AI Goal Assist is a feature that optimises energy use by analysing your consumption patterns and suggesting savings automatically.

Does it provide real-time data?

Yes. The system provides real-time monitoring, allowing you to see your electrical data and costs as they happen.

Does PowerHome integrate with Google Home...

Yes. PowerHome features direct integration with all major smart home ecosystems, including Google Home, Apple HomeKit, and Amazon Alexa. This allows you to check your energy status, control specific appliances, and run automation routines using simple voice commands.

Does PowerHome support Electric Vehicle (EV) charging?

Yes. It provides real-time data to your EV charger via a Mesh network, facilitating reliable dynamic load balancing to prevent circuit overloads.

Can I use this with solar panels?

Yes. The PowerApp can feature all types of local energy consumption and production data, specifically including local solar energy generation and battery storage.

How does PowerHome manage battery storage?

PowerHome integrates directly with your home battery system to provide full visibility of your energy reserves. You can monitor your battery's state of charge in real-time, view charge and discharge cycles, and ensure you are storing energy when it is cheapest to use when costs are higher.

What is "Dynamic Load Balancing"?

By being installed at the main circuit breaker, PowerHome provides real-time electrical data that facilitates dynamic load balancing. This ensures that power is distributed efficiently across the home, preventing overloads while monitoring the whole-home energy flow.

What are "High-priority" vs. "Low-priority" loads?

The system distinguishes between essential devices (High-priority: Air Conditioning, Water Heaters) and flexible devices (Low-priority: EV Chargers, Washing Machines) to optimise power distribution.

What is PowerAir?

PowerAir is an add-on module for environmental monitoring that tracks the air quality within your home to ensure health and comfort.

What specific air pollutants does it detect?

It detects Particulates (PM2.5, PM1.0, PM10) and Volatile Organic Compounds (TVOC, Formaldehyde/HCHO).

Does it measure temperature, humidity, and pressure?

Yes. In addition to pollutants, PowerAir monitors Temperature, Humidity, and CO2 levels to provide a complete picture of your home's atmosphere.

Why should I monitor my home's air quality?

Environmental monitoring is vital because poor air quality can impact your health. PowerAir allows you to monitor these conditions to promote a healthier living space.

What specific "Atmosphere & Comfort" parameters does PowerAir track?

Beyond pollutants, the system monitors Temperature, Humidity, Pressure, and CO2 levels.

Which Volatile Organic Compounds (VOCs) are detected?

PowerAir specifically detects Total Volatile Organic Compounds (TVOC) and Formaldehyde (HCHO).

How do you secure my PowerHome account?

Security is a top priority for home management. The PowerHome app supports Two-Factor Authentication (2FA), adding an extra layer of protection to your account. This ensures that only authorised users can access your energy dashboard and control your home’s devices.

Can I share access with other family members?

Yes. You can invite multiple users to your PowerHome account. The primary account holder can grant access to family members or tenants, allowing them to view energy data and control devices from their own smartphones without sharing a single login.

What happens to my account if I move house?

Since the PowerHome hardware is hardwired into the electrical panel, the system generally stays with the property. You can use the "Transfer Ownership" feature in the app to seamlessly dissociate your account from the hub and allow the new homeowner to register it. If you move to a new home with PowerHome installed, you can simply add the new location to your existing account.

How do I update my utility tariff rates?

To ensure your cost tracking is accurate, you can update your unit rates and standing charges directly in the "Account Settings" section. The system supports single-rate, dual-rate (Economy 7), and dynamic time-of-use tariffs to match your specific energy plan.

Is my energy usage data private?

Yes. Your consumption data is fully encrypted and is used solely to provide you with insights and optimisation suggestions. PowerHome does not sell your personal energy habits to third parties.

Can I opt out of marketing emails?

Absolutely. We want to communicate with you only when you find it valuable. You can unsubscribe from promotional materials while still receiving critical updates (like password resets or billing receipts).
To update preferences: Click the "Unsubscribe" link at the bottom of any marketing email, or visit Account > Settings > Notifications to toggle specific email categories on or off.

How do I enable Two-Factor Authentication (2FA)?

Two-Factor Authentication adds an extra layer of security to your account by requiring a code from your phone in addition to your password.
Setup: Navigate to Account > Settings > Security > 2-Step Verification.
Options: You can choose to receive codes via SMS text message or use an authenticator app (such as Google Authenticator) for generated codes.
Backup Codes: Upon setup, you will be provided with a set of one-time-use backup codes. Save these in a safe place in case you lose access to your phone.

How can I log out of all other active devices?

If you suspect someone else has accessed your account, or if you forgot to log out of a public computer, you can remotely end all sessions.
Action: Go to Account > Settings > Security > Manage Devices.
Review: You will see a list of devices currently signed into your account, including their location and last active time.
Reset: Click "Sign out of all other sessions" to instantly log out every device except the one you are currently using. We recommend changing your password immediately after doing this.

How does the PowerHome referral program work?

The process is simple: first, send your unique referral link to friends or family. When they use that link to purchase a PowerHome package, they receive an immediate discount. Once their installation is complete, your reward is paid directly into your bank account.

How much will my friend save using my link?

Any friend or family member who uses your referral link will receive £25 off their PowerHome device.

How much can I earn for each referral?

Your earnings depend on your current reward tier:
Supporter (0–25 installs): £25 per install.
Partner (26–50 installs): £35 per install.
Ambassador (51+ installs): £50 per install.

When do I receive my referral payment?

You will receive your payment once your referred friend has successfully completed their installation.

Where can I track my referrals and rewards?

You can track your pending and completed installs, as well as your current reward tier, directly within your Power account.

Does referring friends help the environment?

Yes. Every referral contributes to a more sustainable future. Your Power account even tracks your "Impact," showing the estimated total carbon footprint reduction resulting from your referrals.

What is the Clover reward system?

Clover is a reward system that incentivises sustainable energy habits by allowing users to earn Clover Rewards for achieving milestones and levelling up. These rewards can be converted into Retail Rewards or Clover Coin.

What are the different "Elements" I can earn rewards for?

The system is broken down into five primary categories, each representing a different aspect of sustainable living:
Fire: Earned through overall energy consumption reduction and making your home more energy-efficient.
Air: Achieved by improving indoor air quality and reducing pollution.
Earth: Earned by reducing your carbon footprint and using renewable energy sources.
Water: Achieved through water conservation and sustainable water management practices.
Ether. Users can earn Ether achievements by participating in quests, challenges, EV charging, and data contribution.

What are Ether achievements?

Beyond the four elements, users can earn Ether achievements by participating in specific quests, challenges, data contributions, and electric vehicle charging activity.

How do I earn Clover Tokens?

There are several ways to accumulate tokens through green behaviour:
Proof of Power: Sharing your energy usage data; tokens are awarded based on the frequency and value of your contributions.
Green Behaviour: Tracking and reducing your energy consumption through sustainability challenges.
Quests and Challenges: Completing gamified eco-friendly actions.
Carbon Credits: Earned based on the duration you "stake" your credits, which can then be redeemed for benefits.

What can I buy with my Clover Tokens?

Tokens can be redeemed for various Retail Rewards from partner retailers and traded for Clover Cryptocurrency.
Discounts on sustainable products and services.
Free trials of energy-efficient appliances and devices.
Gift cards for popular restaurants and retailers.
Exclusive access to eco-friendly lifestyle and fashion brands.

What is Clover Coin?

Clover Coin is a family-friendly environment designed to educate users, including the younger generation, about blockchain and cryptocurrency. It uses gamification to increase transparency in carbon markets.

Can I participate with my local community?

Yes. You can join your local community to compete and reach "net zero" together, making sustainability a collaborative and engaging effort.

Do you offer an API for custom integrations?

Yes. We provide a robust REST API for electric vehicle charging operators, manufactures, and utility companies. Comprehensive documentation is available in our Developer Portal to help you connect our solution with your existing tech stack. Contact Us to request for the documentation